The challenge

Northline had built a strong customer base, but growth had started to become inconsistent. Paid campaigns were generating sales, yet rising acquisition costs were making it harder to scale profitably. The team was also producing plenty of creative, but there was no consistent framework for understanding which ideas deserved more investment.

Reporting created another challenge. Different platforms were telling different stories, making it difficult to understand the true contribution of each campaign. Northline needed a simpler system that connected media performance with creative and business outcomes.

What we did

We began by auditing the existing account structure, creative library, and customer journey. This helped us identify where spend was being wasted and where small changes could unlock stronger performance.

  • Created a weekly creative testing and iteration process.

  • Introduced new hooks based on customer objections and buying motivations.

  • Reallocated budgets toward campaigns with consistent incremental returns.

  • Simplified reporting around the metrics that mattered most to growth.

Work Image

The outcome

Within six months, Northline increased blended ROAS to 5.7x while reducing customer acquisition costs by 42%. Monthly qualified purchases also increased significantly without requiring a proportional increase in spend.

More importantly, the team moved from reactive campaign management to a repeatable growth process. They now have a clearer understanding of which creative angles work, where to put budget, and how to scale successful campaigns without sacrificing efficiency.

5.7x

ROAS better returns

-42%

Lower acquisition costs

187%

More qualified buyers

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Ryan Mitchell

Head of Growth, Northline

Less guesswork, better decisions, system built around what works.

Avatar
Ryan Mitchell

Head of Growth, Northline

Less guesswork, better decisions, system built around what works.

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© 2026 Shift Human Systems LLC. All rights reserved.

Shift Human Systems LLC provides corporate movement risk advisory, workflow optimization, and performance consulting. We do not provide physical therapy, medical diagnoses, or clinical healthcare services. All engagements are strictly non-clinical B2B consulting aimed at mitigating departmental downtime. No PHI or HIPAA-regulated medical records are collected or stored.

Stop funding unmanaged desk bleed

Stay connected

Join our newsletter for tips, updates, and project highlights only the good stuff.

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© 2026 Shift Human Systems LLC. All rights reserved.

Shift Human Systems LLC provides corporate movement risk advisory, workflow optimization, and performance consulting. We do not provide physical therapy, medical diagnoses, or clinical healthcare services. All engagements are strictly non-clinical B2B consulting aimed at mitigating departmental downtime. No PHI or HIPAA-regulated medical records are collected or stored.